Refund policy

We want you and your pet to be happy with every purchase. If you are not completely satisfied with your order and it has nothing to do with the quality of the order, you may request a return within 7 days of delivery. Items must be unused, in their original condition, and in the original packaging when applicable. Due to health and safety reasons, used pet grooming products, opened hygiene items, and products that cannot be resold may not be eligible for return. If your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery with photos so we can help resolve the issue. Customers are responsible for return shipping costs unless the item was damaged, defective, or sent incorrectly. Refunds will be processed after the returned item has been reviewed and approved.